Click Wise Computer Services - £20 Per Hour - Central London

Terms & Conditions (Terminology)

Throughout this Terms & Conditions web page the following words are used:

ME and I means: John Cairns Trading As Click Wise Computer Services.

YOU means: The Client and/or The Customer.

MY means: John Cairns'.

YOUR means: The Client's and/or The Customer's.

COMPUTER means: 1 Laptop, 1 Notebook, 1 Netbook or 1 Personal Computer.

DATA means: Computer Software(s), Computer Program(s), File(s), Bank Details, Credit Card Details, Debit Card Details, Personal Details and/or Hardware Files.

The Terms & Conditions on this website are not meant as "Protect ME" clauses or "YOU Shouldn't Do That" rulings, but are meant more as a set of friendly "Please Be Aware Of" common sense clauses outlined for ME and YOU.

Saying the above; By contacting Click Wise Computer Services for the purpose of ME to diagnose and/or repair YOUR COMPUTER hardware and/or software problem(s) either by telephone, e-mail and/or business visit to YOUR premises YOU hereby agree to and accept these Terms & Conditions.

If YOU do not fully understand and/or fully accept these Terms & Conditions YOU should not contact, and therefore should not use, Click Wise Computer Services.

Non-Refundable £5 Call-Out Fee

As part of these Terms & Conditions YOU hereby accept that YOU might, at MY descretion, have to pay ME a Non-Refundable £5 Call-Out Fee regardless of ME being able, or unable, to diagnose and/or repair YOUR COMPUTER hardware and/or software problem(s) when visiting YOUR premises. YOU also agree, if asked to by ME, to pay that Non-Refundable £5 Call-Out Fee in advance of ME visiting YOUR premises.

Data Loss/Damage/Online Theft

In the event that any DATA on YOUR COMPUTER is lost, damaged and/or stolen (i.e. via Internet Fraud) either in part or in whole in any way, shape or form during and/or after MY diagnosis and/or repair process on YOUR COMPUTER; YOU hereby agree and accept that I will not be held liable in any way, shape or form for that DATA loss, damage and/or theft.

Wireless Technology

Wireless technology has industry known problems associated with it such as problems with Frequency (Signal Range), Bandwidth (Upload/Download Limits) and Modem/Router Signal Interference from other household items.

Also, Internet Service Providers do not always readily admit their technology faults such as Landline faults.

With the above said; Please note that it is possible for a "computer engineer" to install a Wireless Network and Wireless Connection for example that is 100% working but later stops working because of the above mentioned reasons. Meaning, Wireless technology is not perfect and is therefore not guaranteed by ME.

Also note; YOU may be charged a standard call-out fee and/or standard Broadband Installation fee in a situation whereby you want ME to reinstall a non-working Wireless technology that you feel I did not install properly when in fact the evidence shows the Wireless technology and/or Internet Service Provider to be at fault and not ME.

Service Terms & Conditions

Virus Removal - The removal of Malicious Software (Malware) such as a Virus, Trojan, Worm, Adware and/or Spyware can NEVER be guaranteed by, ME, or anyone else due to the nature of how malicious software is designed and programmed. It can corrupt your Windows operating system files, third party software and the personal files on your external hard drive for example. In some cases it's so aggressive in its attack that a clean installation of Windows is the only repair option. Even worse, malware can make your personal files unrecoverable due to the damage it has caused.

This is something you need to bear in mind when calling me out for a virus removal and/or data recovery service for example. Although malware removal tools are good at removing malware, 95% of the time, in some cases they are not always successful. Meaning, most of the time malware can be removed successfully but some times you have to be realistic and prepared for the worst case scenario that your personal data and computer software might not be recoverable. Obviously I will do all I can to recover your personal data and remove malware when possible.

Wireless Technology - Please read the notes on the right-hand-side of this web page.

Data Loss/Damage/Online Theft - Please read the notes in the top-right corner of this web page. Always try and keep your computer hardware and software up-to-date with the latest software drivers and security updates where possible and whenever possible. This will help the fight against online fraud and other online/offline crimes.

Computer Parts - As I always recommend you buy your own computer parts (which I will gladly recommend and install for you) so that you will be the one under warranty and guarantee if/when those computer parts break down, you acknowledge that if/when those computer parts do break down it will be your responsibility to dispute/claim refunds/exchange parts/etc with the manufacturer(s) and/or shop owner(s) of those computer parts.

By contacting Click Wise Computer Services for the purpose of ME to diagnose and/or repair YOUR COMPUTER hardware and/or software problem(s) either by telephone, e-mail and/or business visit to YOUR premises YOU hereby agree to and accept the Terms & Conditions as laid out on this website's web pages. If YOU do not fully understand and/or fully accept these Terms & Conditions YOU should not contact, and therefore should not use, Click Wise Computer Services.

London Areas Covered

I work in areas that are within 1 Hour of travel from Central London, using London Transport (Tube and Bus), and cover the following areas in general. Meaning, I do visit more areas than shown here but it depends on the time of day, neighbourhood, travelling distance and other factors as to whether or not I can visit those other areas.

Angel
Balham
Barons Court
Battersea
Bayswater
Belsize Park
Blackfriars
Camden Town
Central London

Chelsea
Clapham
Dulwich
Earl's Court
Euston
Fulham
Hammersmith
Hampstead
Herne Hill

Highgate
Holborn
Holland Park
Islington
Kennington
Kensington
Kentish Town
Kilburn
Kings Cross

Knightsbridge
Ladbroke Grove
Liverpool Street
London Bridge
Maida Vale
Marylebone
Mornington Crescent
Muswell Hill
Notting Hill

Old Street
Oval
Paddington
Pimlico
Putney
Queensway
Shoreditch
St John's Wood
Swiss Cottage

Tooting
Tower Hill / Bridge
Tulse Hill
Vauxhall
Victoria
Wandsworth Common
Waterloo
Westminster
Wimbledon

www.click-wise.net

john@click-wise.net

Monday - Sunday 10am - 8pm

John Cairns trading as Click Wise Computer Services, Communications House, 26 York Street, London, W1U 6PZ

LONDON, UK